Privacy Policy
How we collect, use, and protect your personal and medical information
Last Updated
This privacy policy was last updated on June 01, 2025
At IQRAA Medical Complex ("we," "our," or "us"), we are committed to protecting your privacy and the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We understand the sensitive nature of medical information and are committed to maintaining the highest standards of privacy and security in accordance with applicable healthcare privacy laws and regulations.
Personal Information
We may collect the following personal information:
- Name, address, and contact information
- Date of birth and gender
- Emergency contact information
- Insurance and payment information
- Medical history and health information
- Appointment preferences and scheduling information
Website Usage Information
When you visit our website, we may collect:
- IP address and browser information
- Pages visited and time spent on our website
- Device information and operating system
- Information you provide through contact forms
Medical Services
We use your information to:
- Provide medical care and treatment
- Schedule and manage appointments
- Process payments and insurance claims
- Communicate with you about your care
- Maintain accurate medical records
- Coordinate care with other healthcare providers
Website and Communication
We use website information to:
- Improve our website functionality
- Respond to your inquiries and requests
- Send appointment reminders and updates
- Provide customer support
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With Your Consent
We may share your information when you provide explicit consent for specific purposes.
Healthcare Providers
We may share information with other healthcare providers involved in your care, such as specialists, laboratories, or pharmacies.
Legal Requirements
We may disclose information when required by law, court order, or government regulation.
Emergency Situations
In emergency situations, we may share information to protect your health and safety.
We implement appropriate technical and organizational security measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security audits and assessments
- Employee training on privacy and security
- Physical security measures for our facilities
Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, and maintain accurate medical records as required by healthcare regulations.
You have certain rights regarding your personal information:
Access and Review
You have the right to access and review your personal and medical information.
Correction
You may request corrections to inaccurate or incomplete information.
Restriction
You may request restrictions on how we use or disclose your information.
Withdrawal of Consent
You may withdraw consent for certain uses of your information, subject to legal requirements.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
For privacy-related concerns or to exercise your privacy rights, please contact our Privacy Officer at the above information.